I have been going to Sports Clips for many years and have always enjoyed the service. This time was a total disappointment. This was my first time to this Sportsclips at Augusta, GA, store # GA503. I used the online app to make my appointment which said the wait time was "0". When I arrived at the store 5-10 min later, with my mask on. There were two stylists and two customers in the chairs, no one in the waiting room. My mane was listed as next up. The lady, "Stephanie" asked me to register and then to wait in my car and they would text me. Though it was pouring rain, I went back to my car and waited. After ten minutes, I observed one of the customers leaving the store. I waited for my text, but none came, so I checked the app and it said I was up, so I went back into the store through the pouring rain. One customer was still getting his hair cut and no one else was in the store. Stephanie was in the back and came out and told me to go back to my car and they would page me. It was still pouring rain and I was clearly up next so I asked her if I could just wait by the door (I had my mask on.) she said no, that it was policy and to leave. I am a 57 y/o diabetic and did not want to go through the rain yet again, I said I would just stand by the door till she was ready for me. She proceeded to sweep and vacuum the whole store, taking as much time as she could, like she was waiting for the other lady to finish, but she didn't and finally she had me sit at her chair. I told her I understood the policy, but in my situation it was silly to make me again go into the rain, when clearly I was up in any moment and the store was vacant. Stephanie had enough of me talking and ordered me out of the store. I objected, and she said she would call the police. After all the waiting and walking in the rain, and standing by the door, I did not get my hair gut. Stephanie is a horrible manger and has no compassion for older customers. She was going to order me around and use "the policy" as an excess. Really she should have offered me to sit in her chair for the few moments till she was ready, or at least agreed to me standing my the door for a few minutes. Stephanie does not reflect the customer service nature of your business, is loud and mean, and should not be a manager or even an employee of your company.
Reply from Sport Clips Haircuts of Washington Rd. at Alexander Dr.:
Hey Patrick, thank you for taking the time to let us know about this issue. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. As you said, any rude behavior from any of our team members is not what we teach. Again, thank you for your feedback, it will be immensely helpful.