Overall Experience Reviews For Sport Clips Haircuts of Washington Rd. at Alexander Dr.

1 rating

I have been going to Sports Clips for many years and have always enjoyed the service. This time was a total disappointment. This was my first time to this Sportsclips at Augusta, GA, store # GA503. I used the online app to make my appointment which said the wait time was "0". When I arrived at the store 5-10 min later, with my mask on. There were two stylists and two customers in the chairs, no one in the waiting room. My mane was listed as next up. The lady, "Stephanie" asked me to register and then to wait in my car and they would text me. Though it was pouring rain, I went back to my car and waited. After ten minutes, I observed one of the customers leaving the store. I waited for my text, but none came, so I checked the app and it said I was up, so I went back into the store through the pouring rain. One customer was still getting his hair cut and no one else was in the store. Stephanie was in the back and came out and told me to go back to my car and they would page me. It was still pouring rain and I was clearly up next so I asked her if I could just wait by the door (I had my mask on.) she said no, that it was policy and to leave. I am a 57 y/o diabetic and did not want to go through the rain yet again, I said I would just stand by the door till she was ready for me. She proceeded to sweep and vacuum the whole store, taking as much time as she could, like she was waiting for the other lady to finish, but she didn't and finally she had me sit at her chair. I told her I understood the policy, but in my situation it was silly to make me again go into the rain, when clearly I was up in any moment and the store was vacant. Stephanie had enough of me talking and ordered me out of the store. I objected, and she said she would call the police. After all the waiting and walking in the rain, and standing by the door, I did not get my hair gut. Stephanie is a horrible manger and has no compassion for older customers. She was going to order me around and use "the policy" as an excess. Really she should have offered me to sit in her chair for the few moments till she was ready, or at least agreed to me standing my the door for a few minutes. Stephanie does not reflect the customer service nature of your business, is loud and mean, and should not be a manager or even an employee of your company.

Reply from Sport Clips Haircuts of Washington Rd. at Alexander Dr.:
Hey Patrick, thank you for taking the time to let us know about this issue. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. As you said, any rude behavior from any of our team members is not what we teach. Again, thank you for your feedback, it will be immensely helpful.

5 rating

Jessica Ewanis cut my sons hair back in Jan and she did phenomenal . I was able to go back to her today and she did an amazing job. She is such a kind person but she took up time with my son who is autistic and made him feel loved. I love her and I think she is just awesome. She was so sweet to him and never made me feel like I was imposing. I think she rocks. If you have a special needs child you need to go there and she will make you feel welcomed and take time up with your child or teen. Thank you Jessica for going out of your way and helping me and working things out . You are truly an angel. We need more of her in this world. You can tell that is her gift and she knows what she is doing. Good job and I will definitely be back

Reply from Sport Clips Haircuts of Washington Rd. at Alexander Dr.:
Hey Jill, thank you for the kind words! We're very happy to hear you had a great experience with us and hope to see you again soon!

5 rating

My son and I have been coming here for years. Great service and staff. Online check-in is a great feature!

Reply from Sport Clips Haircuts of Washington Rd. at Alexander Dr.:
Hey Barry, thank you for your review and thank you very much for your years of patronage! We really appreciate it and your kind words and look forward to your next visit!

Rated 3.7 out of 5.0 based on 3 Client reviews

1
Patrick G. | January 31, 2021 Overall Experience

"I have been going to Sports Clips for many years and have always enjoyed the service. This time was "

5
Jill S. | May 13, 2020 Overall Experience

"Jessica Ewanis cut my sons hair back in Jan and she did phenomenal . I was able to go back to her t"

5
Barry J. | September 7, 2018 Overall Experience

"My son and I have been coming here for years. Great service and staff. Online check-in is a great "